lbaji Responsible Gaming — Your Safety Comes First

At lbaji, responsible gaming is not a footnote — it is a core part of how we operate. We believe that every player in Bangladesh deserves a gaming environment that is transparent, fair, and genuinely protective of their wellbeing. That means giving you real tools to manage how you play, providing honest information about the risks involved, and ensuring that support is always within reach when it matters.

Gaming should be an entertaining pastime, not a source of financial stress, anxiety, or conflict. The tools described on this page are built into every lbaji account and are free to use at any time. We encourage all players to engage with them proactively — not just when a problem has already developed. Setting a deposit limit or session reminder before your first session is one of the most effective steps you can take.

Your Player Protection Tools

The following tools are available inside your lbaji account at any time. You do not need to contact support to activate most of them — they are self-service and take effect immediately or within the cooling-off period where noted.

Deposit Limits — Take Control of Your Spending

A deposit limit is the simplest and most effective responsible gaming tool available on lbaji. By setting a cap on how much you can deposit within a given timeframe — daily, weekly, or monthly — you remove the possibility of impulse depositing beyond a level that is safe for you. The limit applies to all payment methods including bKash, Nagad, Rocket, and bank transfer.

You can set your deposit limit at any time from within your account settings. A reduction takes effect immediately — there is no delay. An increase is subject to a mandatory 24-hour cooling-off period before it comes into force, giving you time to reconsider. lbaji strongly encourages every new player in Bangladesh to set a deposit limit before placing their first bet.

Session Limits and Time-Out Features

Losing track of time is one of the most common ways that casual gaming turns into a habit that is harder to control. lbaji's session limit tools let you set a hard maximum on how long you can play in a single session. When your session limit is reached, you will be automatically logged out and cannot log back in until the session reset period has passed.

In addition to hard limits, the reality check feature sends you a pop-up notification at regular intervals during your session — for example, every 30 or 60 minutes — showing you how long you have been logged in, how many bets you have placed, and your net session balance. These reminders are designed to keep you present and aware rather than playing on autopilot. You can configure the interval from your account settings.

Self-Exclusion — When You Need a Longer Break

Self-exclusion is the right tool when you feel that a short cooling-off period is not enough and you want a more structured, longer-term break from gambling. A self-exclusion on lbaji means your account is suspended for the duration of the exclusion period, you cannot log in or deposit, and lbaji will not send you promotional communications during the exclusion.

Self-exclusion periods available on lbaji are: 1 month, 3 months, 6 months, 1 year, and permanent. A permanent self-exclusion cannot be reversed under any circumstances. For all other durations, the exclusion cannot be lifted before the agreed end date — even if you contact support to request early reinstatement. This is intentional: the purpose of self-exclusion is to remove the option entirely during the exclusion period.

How to Request Self-Exclusion

1. Log in: Access your lbaji account using your registered mobile number and password.
2. Go to settings: Navigate to Account Settings and select the Responsible Gaming section.
3. Choose your period: Select your preferred self-exclusion duration from the available options and confirm your choice.
4. Contact support: If you cannot access your account or prefer to request exclusion by contacting us directly, our support team is available 24/7 via live chat on lbaji.bio.

Recognising Signs of Problem Gambling

Problem gambling can affect anyone regardless of age, income, or background. It often develops gradually and is not always obvious — even to the person experiencing it. The following signs may indicate that gambling has moved beyond entertainment and is beginning to cause harm.

• Gambling with money set aside for rent, food, bills, or family needs.
• Feeling unable to stop playing even when you want to or when you have reached your limit.
• Borrowing money from friends, family, or financial services to fund gambling.
• Chasing losses — placing additional bets in an attempt to recover money already lost.
• Lying to family members or close friends about the amount of time or money spent on gambling.
• Feeling anxious, irritable, or depressed when unable to access gambling.
• Gambling as a way to escape stress, relationship difficulties, or other personal problems.
• Neglecting work, studies, personal health, or family responsibilities because of time spent gambling.

If you recognise any of these signs in yourself or someone you know, please do not wait. Use the self-exclusion or cooling-off tools now, or contact our support team immediately. Early action is the most effective response.

Tips for Safer Gaming on lbaji

Whether you are a new player or a regular on lbaji, these practical habits make a real difference to how gaming fits into your life in Bangladesh.

1. Set a strict budget before you start — decide the maximum amount you are comfortable losing in a session and do not exceed it under any circumstances.
2. Never gamble under the influence of alcohol, medication, or when you are emotionally distressed — these states impair judgement and lead to poor decisions at the table.
3. Treat any winnings as a bonus, not as income. Do not factor potential winnings into your household budget or financial planning — game outcomes are random and cannot be predicted.
4. Take regular breaks during long gaming sessions. Step away from the screen, drink water, and check in with how you are feeling before you continue.
5. Balance gaming with other activities. If you find that gaming is the primary way you spend your free time or relieve stress, try to invest time in alternative hobbies, social activities, or physical exercise.
6. Review your gaming history regularly. lbaji's account dashboard shows you exactly how much you have deposited, wagered, and won or lost over any time period. Reviewing this data honestly is one of the best ways to stay informed about your gambling behaviour.

Protecting Young People and Minors

lbaji is strictly for individuals aged 21 and above. This is not a guideline — it is a firm requirement that we enforce through identity verification at the point of withdrawal and through ongoing monitoring. If we discover that an account belongs to a person under 21, the account will be closed immediately, all balances and winnings will be forfeited, and the matter will be escalated where required by applicable law.

If you share a device with younger family members in your household in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh, we strongly recommend using device-level parental controls and ensuring that your lbaji account credentials are never stored in an accessible location. Log out fully after every session. Do not share your password with anyone.

Need Help? Contact lbaji Support

If you are concerned about your own gambling, or about someone close to you, please reach out. There is no judgment at lbaji — we are here to help. Our support team is trained to handle responsible gaming concerns with sensitivity and discretion. You do not need to be in crisis to contact us — even a general question about setting limits or taking a break is worth raising.

All responsible gaming requests submitted via support are treated as priority. A deposit limit or self-exclusion request made through our support team will be actioned within the same session where possible. If you feel that gambling is becoming a problem in your life, please contact us today — early action is always the most effective.